Effective Date: Feb 8, 2026
Since the Website offers non-tangible, irrevocable goods we do not provide refunds, Returns or Cancel after the product is purchased, which you acknowledge prior to purchasing any product on the Website. Please make sure that you’ve carefully read the product description before making a purchase.
1. Introduction
This Refund, Return & Cancellation Policy outlines the terms under which payments made to Design Street Solutions FZ LLC (“Company”, “we”, “our”, “us”) are handled.
By purchasing our services, you agree to this policy.
2. Company Information
Company Name: Design Street Solutions FZ LLC
Location: Dubai, United Arab Emirates
Website: https://designstreetsolutions.ae
3. Nature of Services
We provide digital and IT services including but not limited to:
Website Development
E-commerce Development
Mobile Application Development
Custom Software / CRM Development
Digital Marketing Services
UI/UX Design Services
Due to the customized nature of our services, refund eligibility is limited.
4. Advance Payment Policy (Important)
To initiate any project, an advance payment is required.
Once project development has started, the advance payment is strictly non-refundable.
This is because resources, time, and technical efforts are allocated immediately after project initiation.
5. Refund Eligibility
5.1 Eligible for Partial Refund (If Applicable)
Refunds may be considered only if:
Work has not yet started
Cancellation request is made within 48 hours of payment
No project resources have been allocated
Refund processing time: 7–21 working days (depending on payment gateway/bank).
5.2 Non-Refundable Situations
No refunds will be provided if:
Development work has started
Project milestone has been completed
Delay is caused by client (content delay, approval delay, etc.)
Change of mind after project initiation
Domain, hosting, third-party licenses purchased
Digital marketing campaigns already executed
Custom design or development delivered
6. Cancellation Policy
6.1 Before Project Start
Client may request cancellation via email or written communication.
If approved, eligible refund will be processed.
6.2 After Project Start
If the project is cancelled after development has started:
Advance payment will not be refunded
Additional completed work may be billed separately
7. Project Hold Policy
If client puts project on hold for more than 30 days:
Company reserves right to re-quote
Timeline commitments may change
8. Chargebacks & Payment Disputes
Clients are encouraged to contact us before raising disputes.
If a chargeback is initiated without communication:
Services may be suspended
Legal recovery actions may be initiated if required
9. Third-Party Services
No refund will be provided for third-party purchases including:
Domain Names
Hosting
Paid Plugins / Licenses
SMS / API Credits
Advertising Budget (Google Ads, Meta Ads, etc.)
10. Force Majeure
We are not liable for delays or failure due to events beyond control including:
Natural disasters
Government restrictions
Internet outages
Cyber incidents
11. Policy Updates
We may update this policy anytime.
Updated versions will be posted on our website.
12. Contact Information
For refund or cancellation requests, contact:
Design Street Solutions FZ LLC
Dubai, United Arab Emirates
Email: info@designstreetsolutions.ae
Website: https://designstreetsolutions.ae